FAQs

Can I cancel the order if I change my mind?

Admin2022-12-10T22:13:47+00:00

Yes, if you would like to cancel your order, please contact us by submitting a support ticket to inform us of the cancellation. We only accept orders to be canceled when they are still in the processing status and the order has not been packed yet.

Do you have a trade-in service?

Admin2022-12-10T22:10:58+00:00

Sorry, we do not provide a trade-in service for any product.

Do you provide warranty for your products?

Admin2022-12-10T22:11:51+00:00

Yes, OJAA Enterprises provides 12 months in-house warranty for our major items. You can read more details on our “Warranty” Page.

Do you accept bank transfer?

Admin2022-12-10T21:18:05+00:00Currently not.

Why your products are much cheaper compared to other websites/online stores?

Admin2022-12-10T21:15:22+00:00We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.

What payment methods can I use?

Admin2022-12-10T21:17:46+00:00We currently accept payment via PayPal only.

Do you sell Used or Refurbished items?

Admin2022-12-10T21:16:06+00:00No, OJAA Enterprises only sells items in Brand new condition and all items are 100% genuine.

How long is your return period?

Admin2022-12-10T22:12:24+00:00

We offer a 14 days return policy. For details, please check to the“Return & Refund” page.

What are your working hours?

Admin2022-12-10T22:13:30+00:00

Our Customer Support service hours are Mon - Fri / 9:00 AM - 5:00 PM. (Excluding USA public holidays)

Do you accept payment by Installments?

Admin2022-12-10T21:56:19+00:00No, we only accept full payment.