Frequently Asked Questions

Yes, if you would like to cancel your order, please contact us by submitting a support ticket to inform us of the cancellation. We only accept orders to be canceled when they are still in the processing status and the order has not been packed yet.

Sorry, we do not provide a trade-in service for any product.

Yes, OJAA Enterprises provides 12 months in-house warranty for our major items. You can read more details on our “Warranty” Page.

Currently not.
We own a strong product team to source and find products all over the world. We always get the best offers so to provide our customers with the best price.
We currently accept payment via PayPal only.
No, OJAA Enterprises only sells items in Brand new condition and all items are 100% genuine.

We offer a 14 days return policy. For details, please check to the“Return & Refund” page.

Our Customer Support service hours are Mon - Fri / 9:00 AM - 5:00 PM. (Excluding USA public holidays)

No, we only accept full payment.